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Everyone online seems to be talking about Twitter these days! But what exactly is Twitter?

This is Twitter.com’s official definition:

“Twitter is a service for friends, family, and co-workers to communicate and stay connected through the exchange of quick, frequent messages. People write short updates, often called “tweets” of 140 characters or fewer. These messages are posted to your profile or your blog, sent to your followers, and are searchable on Twitter search.”

It’s pretty simple really. Twitter is a site where you toss out short notes on the web that tell people what you are doing, feeling, thinking right now. It’s a great way for busy people to keep in touch with friends and quickly broadcast information about where you are and what you’re up to. Twitter is like an instant messaging blog that posts your conversations to the world (although you can also have private conversations.) You only have 140 spaces to write something– so you have to keep it short.

With Twitter you have the option to link it to your mobile phone or to your instant messenger. This turns Twitter into a powerful mobile communication tool, since you can both send and receive updates on your phone, and stay in touch wherever you are.

What is the point? Well, if you’ve ever been hooked on Facebook, MySpace, email, blogging, one of the instant messaging clients, or even just spent a lot of time texting on your cell phone, you probably get the idea. It is a quick way to stay in touch, meet new people, and have some fun. It is like a mini blog.

Twitter isn’t just for personal use, it also has many applications for business use. It can be used to broadcast your company’s latest news and blog posts. Twitter is good for interacting with your customers and employees. It can also enable easy internal group communication, feedback and collaboration.

For the entrepreneur and home worker, Twitter is becoming an important part of business promotion, web marketing, personal branding, and the social networking scene. It can be a great tool to get your messages out to a targeted audience and find new business leads.

There are some great twitter resources and tool out there on the web. One of my favorites is Tweetdeck.com. It organizes your Twitter information and gives your Twitter account an instant messenger style format. Firefox has some great Twitter add-ons. Another good Twitter tool is Tweetlater.com. You can send postdated tweets and auto reply tweets with this. There is also a Twitter download that you can add to your Apple/Mac Dashboard. You can also add twitter feed and wigets to your Facebook, WordPress and Blogger blogs.

If you are going to be using Twitter to promote your business, here are a few important Twitter Business Tips:

1. Don’t blatantly promote. This is more of a passive promotion media. Blatant promotions turn your audience off.

2. Don’t let it take over and distract you from other important tasks. It’s easy to get too caught up in Twittering and lose track of time.

3. Don’t let it take the place of real communication in your life. Twitter is a communication tool not a communication replacement.

4. Do have fun! Share interesting non-business as well as business related tidbits of information that others might enjoy learning.

So, are you ready? Let’s Twitter!

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By Dianne Ronnow © 2009 Mohave Publishing. All rights reserved. This article may be freely copied as long as it is not modified and this resource box below accompanies the article, together with working hyperlinks.



By: Dianne Ronnow

I personally have been Tweeting for a few months. But I use the phrase “tweeting for a few months” loosely. I haven’t been all that consistent with it, and I definitely didn’t have a strategy. I just thought it was kind of cool.

Recently I’ve started paying more attention to it for a few reasons; my mother-in-law was at a librarian conference recently and attended a session on Twitter. I got into a conversation with her about it, and then the next day I saw John Reese’s email about Twitter. It seems like there is a lot of twittering about Twitter going on. What is Twitter?

According to the Twitter FAQ, “Twitter is for staying in touch and keeping up with friends no matter where you are or what you’re doing.”

Wikipedia says, “Twitter is a free social networking and micro-blogging service that allows users to send updates via SMS, instant messaging, email, to the Twitter website, or any one of the multitude of Twitter applications now available”.

Basically Twitter asks the question, “What are you doing?” and allows you to send a short update (your tweets are limited to 140 characters) to your followers (family, friends, colleagues, customers, potential customers etc).

Twitter allows you to send and receive updates (also called tweets) via your browser, email, instant messaging clients and SMS (using your cell phone). No matter where you are, you can tweet!

I haven’t been following Twitter since day 1, so I’m not going to comment on it’s evolution but I will speculate that as its popularity grows, as more and more marketers use it, 2 things are inevitable:

1. Rules on Twitter etiquette will continue to evolve as we learn what we like and dislike about it, and as we respond to the inevitable abuse of Twitter (don’t mean to sound negative but it happens with each exciting new opportunity ‘ people end up abusing it).

2. More and more companies will jump on board and try to get in on the conversation.

Start Twittering, (or is it Tweeting?)

Remember, when you first join Twitter, it can feel like a lonely place. When you aren’t following anyone and no one is following you, you may find yourself asking “what is the point?” I’ve heard so many people say they just don’t get it. In fact, I’ve said that myself.

The key is to find the Tweets you want to follow so you can keep your finger on the pulse of your niche. The next key is to start building your followers. More on that in a minute.

How can Twitter help your business?

The more contact you have with a potential customer, the more likely you are to get their business. You can stay “top of mind” through Twitter. Let them know what’s new in your industry, in your company etc. You become a source of quick news flashes for them.

Here are just a few of the benefits of Twitter: – It reminds people that you exist

- It shows people you have something to say

- It shows them that you are human

- It allows you to mention new offers, sales and breaking news immediately

- It allows you to form a more casual relationship

- You can use Twitter to promote your social bookmarking submissions.

- You can ask for referrals, suggestions, feedback and help, and people will respond.

Twitter is also fun and is contributing to the new language we are constantly developing. For example “Twitterference” ‘ the intrusion of twitter updates on your phone making it hard to have a conversation on your phone.

Finding Followers:

Start by reaching out to your friends, family, mailing list etc. You can also add your Twitter link to your email signature line; add links to your website and Blog. Mention your Twitter account in your newsletter.

Twitter Rules

One cardinal rule (that is in your best interest to follow): if you use Twitter as a pure sales tool, you will lose followers quickly. As with all forms of social media, it is about creating a conversation and sharing news ‘ it’s not all about you shoving your sales message down their throats.

Tweets are limited to 140 characters. This is to allow them to be easily sent over mobile SMS systems.

You aren’t able to embed HTML with the exception of hyperlinks. (But they are no-follow links, so they won’t help you in your SEO quest for backlinks) Bonus: Twitter automatically uses the TinyURL service to shorten links.

Don’t tweet too much, or too little. There is no magic number and it varies according to your audience. Some people say don’t update more than once per hour. Others say not more than once or twice a day. I tend to be in the once or twice a day camp. If there is breaking news and some days you just have to update more often then it’s OK. If your tweets are valuable information people will be more tolerant of frequent updates.

On the other hand if you are too quiet, people have nothing to follow so make sure you find that balance and tweet just enough to keep people informed but not annoyed.

Don’t forget that your profile shows a history of all your tweets, so if a new person comes along and sees that you don’t have many tweets they may decide you aren’t worthy of following. Also if your past tweets aren’t informative or interesting, you lose some potential followers.

You’ll find that sometimes you get involved in personal conversation with someone. Try to avoid doing too much of this. Not everyone will be interested in your personal communications. If you do need to do this, put the @ symbol in front of somebody’s name ‘ this indicates that this message is for them.

One thing to keep in mind about personal conversation tweets – some people who are following you may not be following the person you are talking to. This means they get only one half of the conversation. One suggestion is to word your tweet so that spectators have an idea of what you are talking about. That way, they can feel more included in the conversation.

Trust and Twitter

With so much hype in marketing, people are really looking for a company that can trust. You can build trust with prospects by allowing them to get to know you, and by providing them with information. Twitter allows you to do just that.

A great tip: look at your own Tweet history ‘ is the information valuable, does it build trust? Would you want to follow yourself?

Get tweeting!

It may take some trial and error, and you probably want to check out what others are tweeting about to get a feel for the style. But don’t spend too long lurking ‘ check it out and then jump on in.



By: Jennifer Horowitz